What are the requirements for joining the pack?
There are three requirements:
1) It is imperative that all dogs are current on their vaccinations. This includes rabies, distemper, and bordetella (kennel cough). Bordetella is mandatory in San Mateo County. If you are new to the area and have not yet chosen a new veterinarian, I will be happy to recommend a vet to you.
2) All dogs must have some kind of topical or injection type flea control to join our pack. Flea collars are not accepted.
3) All dogs over the age of 6 months MUST be spayed or neutered to walk with our pack. No exceptions. 

Do you walk un-social dogs?
Yes. Private, individual walks are available for canines who are 'dog-aggressive'. Dogs must have a properly sized and sturdy body harness to ensure your dogs safety as well as other dogs that we may pass on the walk. Premium rates apply. 30 minute session only.

I have to work late, can you make 'after-hours' visits?
Absolutely! Visits needed before or after hours are available. Working late is a bummer because your dog is anxiously awaiting your return. When you can't be there, your dog will be fed, given an energetic walk, refill the water bowl, and leave a light on. Evening walks may be scheduled up to 8:30 p.m. After hours fees apply after 6 p.m.

Why do you have a minimum number of required walks each week? What happens if I fall below the required minimum?

Like daycare for a child,  you are reserving a spot on the schedule. Failure to meet the requirement will result in being charges for three walks in a given week.

Do you work on holidays?
Of course! I work on all holidays. An additional $25.00 fee is added to the service being requested.

I have a visiting dog staying with us. Can he/she be included on the walk? 
Yes. A profile sheet must be filled out and proof of vaccinations for any new dogs prior to the walk. The multi-pet household discount does not apply to visiting dogs of friends or family.

Do you offer 'off-leash' outings?
Yes.  In order to join an off-leash group, your dog must pass a recall test.  Offered only as a 3 hour session.

Are weekend rates higher?
Yes. For walks requested on either Saturday or Sunday, there is a premium added to the regular rate.  Does not apply to vacationing clients or cat care.  

What if it rains?
Rain won't slow us down, it just means more interesting smells! Raincoats are provided for dogs who do not already have one. Each dog is toweled off after the walk to ensure your pet is warm and dry.

Am I bound to a contract of service?
Absolutely not. Should you choose to discontinue service, please allow 48 hours notice. Final payment is due at the time of the last walk. Keys are not returned until payment is received. 

What forms of payment are accepted?
Cash, check or Paypal.

Do you board pets in your home?
Unfortunately, no. I do, however, offer overnight pet sitting in your home.

Will you make a second trip back to walk my dog if he/she was not there when you initially arrived?
No. It is important that your dog remain at home within the window of time set for the scheduled walk.

Could you please explain how the time of each session is broken down?
Time starts once we come through the door. Time ends once the journal notes are complete.

Do you 'job share' with other pet care providers?

No, not for daily dog walking or cat care. Should you decide to use another pet care provider for overnight pet sitting, please put all Pawsitive Energy paperwork away in a safe location. Confidentiality towards this detail is appreciated.

Do you take last minute requests for new service?
No. Wish it were possible, but there is a process to go through prior to the start of any service. Consultations are scheduled only on the weekends.

What if my work schedule fluctuates each week and I'll need my dog walked on different days?
A group email is sent out each Saturday to clients who have changing work schedules. In order to remain flexible, please submit your dogs' walking schedule via email no later than 5 p.m . each Sunday. 

How many dogs do you walk at a time?
No more than 6 dogs.

Where do you walk the dogs?
It depends. Dogs out on a 30 minute walk are walked in their surrounding neighborhood. Dogs on a one hour walk are exercised off the beaten path on local walking trails. Dogs out on a 3 hour session will go to the beach, oversized dog parks, and wilderness hiking trails.